FAQ
Questions, answered
Straight answers about free offers, prices, and what you can honestly expect.
A plain-English review of your live site: what's working, what's costing enquiries, and what we'd fix first. Usually within two working days. No card. No obligation.
One desktop homepage concept using your business, colours and goals. Typically 48-72 hours. Limited to 4 free mockups per month so quality stays high. Yours to keep - nothing to sign.
No. You share goals and content. The studio handles design, build, forms and handoff. You get a site you can use, plus WhatsApp support.
You are buying a project-managed studio with clear written scopes, not a high-street agency with layers of account managers. Launch offer (same deliverables): Presence £1,199 £599 - Growth £1,999 £999 - Lead Engine £3,499 £1,749. Fixed written scopes, 50% to start, and you own the domain in your name.
50% card deposit of the sale price to start, 50% before launch. Presence £299.50 - Growth £499.50 - Lead Engine £874.50. Retainers billed monthly in advance from £449. Invoicing via XD Readers Limited - 14440973. Ad spend (if any) is paid by you direct to Google or Meta. Card payments are processed securely. Your card is not stored on this website.
Yes. Work is delivered under XD Readers Limited - 14440973 (searchable on Companies House). UK WhatsApp +44 7706 666484. Delivery is remote.
No honest provider can promise that. Rankings depend on competition and relevance. We build sites that convert visitors and set up solid foundations; SEO retainers are separate if you need ongoing work. The studio's job starts with web development. Social and paid ads are later steps (Growth / retainer / Lead Engine), not a ranking or lead-volume promise.
Websites are the main offer (Presence, Growth, Lead Engine). You can also buy standalone lead generation, logo, content, image polish, small business planning, Facebook/Instagram or LinkedIn posting, simple web orders, a business web app, or an iOS/Android app prepared for App Store and Google Play submission. See standalone services. We do not promise lead volume or store approval.
Yes. Mobile apps are quoted from £4,999 and built to meet current Apple and Google guidelines, with listing help and one submission round per store. Apple and Google decide approval; we do not guarantee acceptance. If you only need phone-friendly software without store listings, a business web app (from £1,499) is usually faster and cheaper.
Yes. Social posting (FB/IG) from £249/mo and LinkedIn posting from £199/mo, with a written monthly scope. No fake follower or lead-volume guarantees. Enquire via contact.
Yes. Web orders / simple shop from £799: product or service list plus an order form or WhatsApp-order path with notifications to you. Not a full marketplace. Enquire via contact.
Yes. Lead Gen Setup is £599 and Lead Gen Retain is £449/month, if you already have a working site or landing page. You pay Google or Meta ad spend yourself. If the site cannot convert, we will say so and recommend Growth or Lead Engine first. No lead-volume promise.
You do, directly to Google or Meta. Our fee covers setup and/or management. Ad spend is never included in package or retainer prices.
Yes: a Small Business Plan & Forecast at £399 for UK sole traders and micro-SMEs (offer, market, costs, simple 12-month forecast). A light feasibility brief starts from £249. These support your decisions; they do not guarantee loans, grants or investor outcomes.
No. XD Readers is a specialist team: three web developers (front-end and back-end), a UI/UX designer, two lead-generation / digital marketers, and a QA engineer. Your project manager (Usman) takes the brief, keeps delivery on time, and is who you WhatsApp. Not a switchboard.
No, and no honest site should. Book a screen share: you join a live Google Meet at an agreed time (or WhatsApp video). You share your current site, or we share a mockup. Meet does not ring your phone like a call - open the link at the booked time. Nothing is installed, and nobody takes remote control of your PC.
No. That is for your protection. The package is the design and build. You buy the domain and hosting in your business name (typically £10-15/year for a domain, a few pounds a month for hosting). Known UK options: 123-reg, IONOS, Fasthosts or Names.co.uk. Search yourname.co.uk, buy domain and hosting in one account, set the owner as your company, turn auto-renew on. If you already have a domain, we connect to that. We can do the clicks with you on a screen share. We do not register your domain in our name. Business email (Google Workspace or Microsoft 365) is also yours to buy if you want it.
You approve a private preview link first. Then the final 50% is paid. We point your domain at your hosting, upload the site, switch on HTTPS, and test call, WhatsApp and form. You keep the logins. If you still need a domain, buy a .co.uk from 123-reg, IONOS, Fasthosts or Names.co.uk (or keep whatever you already own) and we connect it.
Typically about 10-14 days once content and deposit are in. Delays usually come from waiting on photos or copy approvals.
From £449/month: posts, small site edits, or light ads management (your choice). Ads-management retainers typically £699+. Cancel with notice before the next billing date.
Yes. Marketing and SEO agencies can use the studio for conversion landing pages under their brand. Message for volume pricing.